Informal feedback is one of the most powerful drivers of performance. If done well, it supports others to grow. If it is delivered poorly, it can damage self-esteem and further deteriorate someone’s performance. This program provides guidelines on conducting constructive feedback conversations to progress performance.

Are you observing unhealthy debates with no positive outcomes? Worried about how conflict is playing out in your workplace? Have people have stopped talking altogether? This program explores strategies to help you manage and resolve conflict.