Impact HR Human Resources Consulting


Welcome to Impact HR

We help businesses like yours with their HR needs


2020 2021 Business Awards

When you have a busy company to run you need to be able to focus on the important things.

Impact HR will guide you through legal compliance, strategic planning and people management. Let us take the stress out of hiring people, paying people, managing performance and letting people go while you focus on growing your business.

We’re passionate about business people, performance and profits and have over 20 years experience in the HR field.

Impact HR Meeting
Paying People


The Impact HR Services

We can help with your HR needs


Adding a member to your team is an important step. Whether it is your first hire or an addition to an already large team, it is essential that you get it right. Bringing the wrong member into a team could undermine your business.

Before hiring anyone, you need to have a clear understanding of what it is you need them to do, the laws around discrimination when hiring and a plan in place for how to go about the recruitment process. But all this can seem daunting at first. At Impact HR, we aim to make the entire process easier for you and the potential new employees. After all, it should be the first day of a very exciting working relationship, shouldn’t it?


Most employers do an amazing job of navigating the confusing aray of information required to ensure their team are paid correctly. There are awards to interpret, super to apply, potentially tax to be taken out and in some cases workers compensation to pay. Not to mention the parental leave and other payments that may need to be considered. Many employers are surprised by the real “total cost of employment” and often under-estimate it at first.

Ensuring you pay people correctly is so important. Not only will it help you to attract the right people to your team but it will also ensure you avoid nasty surprises like government fines and/or backpay for unintentional mistakes.

Depending on the your business, paying people correctly may not have to be as complex as it first seems and there may be an easy and no-cost or low cost ways to make working with you more attractive.


For many SME owners and managers, the day-to-day requirements of running a business and delivering to all of your client’s demands means that the expectations on the team are significant. So how do you manage star performers and/or underperformance to ensure your team are productive and engaged in your business?

Poorly performing team members can zap the energy and enthusiasm from your star performers and even you. Not having the skills and confidence to address the issue and the persistence to continue the process of managing poor performance can result in your business never achieving what it is really capable of.

Don’t let this happen to your business. Vent all your frustrations to us so that when you go into a meeting with an under performer you can be calm, in control and get the results you need to move forward. Call us today and we can help with step by step advice. We know and understand what you are going through.

Sometimes things don’t go as planned and you need to let people go. We can help you and your team member through this process to ensure the process is legally compliant and everyone is treated fairly. We can help with the separation process from start to finish including outplacement services for staff who are moving on.


Protecting your team, yourself and your business might be the most important part of your job. Protecting people is about making sure the workplace, wherever that might be, is safe and free from hazards in all their forms. Protecting people might be really practical like the provision of Personal Protective Equipment to keep your team safe at work or it might be more holistic like providing a wellness program or access to an Employee Assistance Program. Whatever your business needs, we are able to provide you with tailored solutions to protect your team and save you time and money in the long term.  

Developing People


As a business owner, when you employ people you try to get the closest possible match in skills to our business requirements, but it is not always possible to hire for every skill or software experience needed in your business.

Impact HR can assist by ensuring your people have the right skills for their role, which will help you avoid costly and time consuming mistakes. As your business grows and changes, the skills of your team need to adjust to continue the success. We can help you plan for these changes too.

With our structured approach you can avoid the trap of paying for training that doesn’t achieve your goals and help you get real value for money by ensuring the courses your team attend are suitably matched to your team and business needs.



Communicating with People


As your business grows, your team needs to know and understand what you expect of them and why it is so important. For most of us, that means time thinking about how to communicate with our teams effectively so we don't waste time but still ensure that they have access to important information that they need to make everything happen smoothly.

For some of us, effective communication is a gift. For others, our talents lie elsewhere and we need assistance to ensure that people hear and understand what we really need them to hear.

We can craft your words so that your real intention is clear and that things don’t get lost in translation. With our Do It Yourself model, we have a package of well-researched and industry-tested documents and templates to assist your communications requirements.

Discover a new HR pathway to better productivity and more effective, happier people.

Start your new HR journey today!

HR Approaches


HR Services in the Way You Want Them

Make the best recruitment decisions to Make the best business decisions


When budgets or timeframes are tight but you have to get things done, you need be able to trust that you have the help and support to get it right. The Impact HR Do it Yourself packages are designed for Business owners and managers who want to have access to up to date professional documents and support and implement these in your own time.

Do It Yourself Packages are easy to use and designed to be implemented on an as-needs basis, these packages are ready for download immediately, so you can access them exactly when you need them.

All our Do It Yourself packages include standard policies and procedures which you can modify to meet your business needs as well as templates, information, documents, forms, and tools to make implementation easy.


The Impact HR Do It Together Package is perfect for businesses that want to improve their internal HR competence and need to achieve outcomes in a timely manner. You will gain the HR skills and knowledge that you need for your business without having to learn it all yourself or employ someone specific to do it for you.

Utilising your extensive knowledge of your business and the HR expertise of an Impact HR senior HR practitioner, the Impact HR Do It Together Package allows you develop HR systems in your business to create a sustainable future. This package develops your own or your team’s HR knowledge and competence through mentoring and coaching across all the areas of HR competence, depending on your needs.

If you have a payroll person, administrator or managers currently responsible for the HR requirements in your business, this is a great opportunity to up-skill them and avoid costly errors.




As a business owner Impact HR knows that you have a busy, challenging role and your team is vital to your success, but this shouldn’t mean that your role is consumed by doing all the people “stuff”. Your team should enable the business to flourish and not eat into the precious hours of the day.

Many managers are expected to wear every hat in the business and be experts in many fields, including what it has taken HR professionals years of training and experience to become proficient in. In addition, you are expected to keep up to date with all of the constantly changing legislation.

When you are running a successful business, how can you do that easily? How can you be sure that your business is complying with the changing laws? This is where Impact HR can help.

We can become your outsourced HR department. Instantly and easily you have the resources you need without the costs and time associated with employing someone.




What Our Customers Say


I have a great respect for the way you run your business Therese. You are a wealth of information but you always show up with a compassionate heart. Leaders like you are what the world needs right now.

Birgit Sagmeister, Manly Kayak Centre

Every business leader needs someone they trust who can help them make tough and important decisions, act as a sounding board and work with them at critical moments. Therese Ravell is mine. She is calm and confident under pressure, pragmatic and decisive and I cannot recommend her highly enough.

Anne Wickham, Director, Boxing Clever

What a different organisation we have become. I didn’t think it was possible to do so much, so quickly and without internal fighting. Impact HR is a breath of fresh air.

Dee, Team Member, Canterbury Community Transport

Impact HR provided team building support for Camden Meals on Wheels Inc. focusing on developing Performance Management processes. Impact HR takes the time to get to know your business and your team members and tailors her recommendations to your needs. They also provided tailored coaching in Performance Management and recruitment processes, which changed our business and improved our team beyond measure.

Heather Lamberton, Manager,Camden Meals on Wheels

Impact HR has been a great help to my business. They are very professional, extremely knowledgeable and helpful with all my HR needs. I highly recommend Impact HR for all your small business HR needs.

Ojdana Skovlrj, Director, Key Accounting and Taxation

Impact HR supports and coaches with a positivity that facilitates the search of needs, motivation, skills and thought processes to assist me in making real and lasting change for the better.

Gail Carrol, General Manager Member Services, NSW Meals on Wheels


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