Impact HR is proud of the high standard of the support that we offer our clients. We aim to always provide Do It Yourself (DIY) templates that are written in accordance with Australian regulations, legislation and offer the best way forward for Small and Medium businesses.
This means the DIY templates are also easy to understand and simple to use. Our knowledge has been gained through years of experience and we’d like to share it with you.
However, we acknowledge that occasionally there maybe mistakes as legislation changes rapidly. If you are not wholly satisfied with the DIY templates, please tell us at the earliest opportunity:
- exactly why you think the DIY template doesn’t meet your expectation;
- the date, if relevant, of the failure;
- when and how you discovered the failure;
- the result of the failure; and
- your suggestion as to how we should resolve the situation and restore your faith in us.
We will strive to gain your satisfaction. To do this, it is essential that you contact us by email from our web site,
or at Help@impacthr.com.au or 02 9907 6837 during business hours.
If for any reason Impact HR is unable to resolve the issue, or we are unable to meet your satisfaction a refund will be offered within 7 days of purchase.
If you would prefer an alternative to a refund, a credit may be offered and you can select alternative products of the same or less value.
Please choose carefully before making your purchase as we do not refund for incorrect choice.
If you have any queries regarding any of our products or services, please feel free to call Impact HR on 02 9907 6837 during business hours.