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Love ‘em or Loose ‘em

You know the saying, you’ve probably even said it yourself “Good employees are your greatest asset!” So recruiting and retaining the right people is critical to your business success. So what’s the secret to employee retention? Is it the free food and drink once a year at the annual Christmas party? Or is there something more?

Unfortunately, there’s no one way that always works. Every business is different. During my 20+ years in HR, I’ve studied, implemented, revised and learnt different techniques that worked in individual businesses and probably wouldn’t have worked as well in others.

However, the wonderful thing about improving employee retention is that it doesn’t have to be hard or cost the earth. Below are nine initiatives, none of them secret or expensive, that have worked for businesses that I’ve supported:

  • Be clear on the mission, vision and values of your business. When you can talk about them clearly, your passion becomes infectious and creates loyal, dedicated team members.
  • Regularly recognise members of your team who demonstrate the values of your company and do it in front of others. When you do this, others will act in the same way.
  • Celebrate successes (even little ones) collectively on a daily or weekly basis.
  • Regular one-on-one or small team meetings. If you are already doing one-on-ones, really take advantage of the coaching and mentoring opportunity this gives you.
  • Create opportunities for your team to build relationships with each other. It doesn’t have to be big or complex. Simple but effect examples include celebrating birthdays or start dates, hot crossed buns at Easter or maybe moon cakes for Chinese New Year. Be creative and find things that work for your team.
  • When you are genuine about helping others work towards their career and personal objectives, you will find they are loyal and will want to help you achieve yours too.
  • Give honest feedback to your team. No one is perfect so provide feedback in a way that is respectful but helps them understand what they are doing well and what needs to improve.
  • Remember that it is not ALL business. Make sure you do the little personal things: Say good morning to people, ask how people are going, recognise birthdays and dates that people joined the team. Make sure they know you realise they are more than a robot.
  • Use your contacts to help connect your team to others wherever possible. Sometimes you’ll see that these connections will professionally benefit the business as well. Occasionally it will be just a personal benefit for the team member. However, I can guarantee it will still benefit your business in the long term.

So, now you will be able to spend more time on the business and less time recruiting new people ….. unless of course your employee retention leads to greater customer satisfaction and they spend more as a result and then you need to grow your business to keep up with demand. In that case you will be recruiting for positive reasons. Happy days!!!!

If you would like to talk about employee retention programs that will work for you, feel free to contact Impact HR Sydney at info@impacthr.com.au or call us on 02 9907 6837 for a no obligation discussion.

Family Friendly Doesn’t Mean Fiasco

Creating a family friendly work environment used to have managers in a panic about sky-rocketing costs and worried about service levels, but it doesn’t have to be that way. Family friendly can be a win-win situation in SMEs.

With the increasing rate of parents (both men and women) trying to balance family with work responsibilities and single parent families, companies have to embrace family friendly practices to compete for the best employees. But how do you implement family friendly practices without the pain?

While there are a number of legally required family friendly work practices that every employer must provide (such as maternity leave), there is also an array of simple, cost neutral ideas that can be implemented effortlessly and with no negative impact on the business or your clients. It is these ideas that can really make the difference when employees are weighing whether or not they will look for another role or join your business in the first place.

Embracing family friendly can be really easy. Why not start by:

  • Allowing employees to start work earlier and leave earlier; or start work later and leave work later
  • Allowing employees to take a reduced lunch break so they can leave early everyday or accumulate those short lunches to leave early one day a week (but remember no break at all, may be bad for concentration and even in the worst situation illegal.)
  • Considering a four day week or a nine day fortnight option where employees work the same hours but in a reduced number of days
  • Job sharing, where two or more employees share the same role. It is a great way to balance work and home and it also provides businesses with some built in holiday or resignation coverage
  • Implementing telecommuting opportunities in appropriate roles
  • Allowing parents to “bank” extra hours worked (without penalty rates paid) so they can utilise the account to attend to family needs

Why not stop:

  • Automatically saying no to requests without first discussing how they could work in your business and teams
  • Resisting change out of fear that it may be too hard to implement or you can’t go back. Document any agreement you make with an employee as a “trial” for a specific period of time and give it an opportunity to work. If at the end of the trial, it hasn’t worked you can explain why the business can’t offer that flexibility going forward. Your employee is more likely to appreciate the attempt than if you just say “no”.

You can also put financial concerns to rest with the truth about family friendly working environments. You don’t have to change the whole way you work to be family friendly, but it will change your business through its advantages. Benefits of being family friendly environment include:

  • Increased employee engagement, and its demonstrated positive impact on your bottom line
  • Longer retention of current employees which increases customer satisfaction
  • More potential employees seeking to join your business, which decreases service interruptions
  • Reduced levels of employee absenteeism allowing improved scheduling and work completion

For more information on these or other family friendly ideas, contact info@impacthr.com.au or call 02 9907 6837 for an obligation free chat. Impact HR are based on Sydney’s Northern Beaches

The 5Ws of Impact HR


The 5Ws of Impact HR
While working with my 6 year old daughter who was writing something for school, she reminded me that it is always helpful to go back to the 5Ws. We all know them: the Who, What, Where, When and Why you are doing something. With this re-learning fresh in my mind I decided to write the 5Ws of Impact HR. It is such an easy and concise way of thinking about your business.

Our small team of consultants generally have a corporate HR background, but a knack for applying HR in a pragmatic way so you and your team have a positive experience. To find out more about me personally, check out our website www.impacthr.com.au or find me on LinkedIn.

The other side of our “who” is our clients. This is generally small to medium sized business owners and managers who want to handle the people aspects of their business correctly. We also assist soloist who are ready to take the first steps in putting together a team. That team might be via outsourcing or hiring directly.


Impact HR

Impact HR is a HR consulting and outsourcing business that focuses on small to medium sized businesses. We support you with all aspects of engaging people in your business.
Understanding that research shows in most SMEs, dealing with people related concerns and processes takes up 25% of a managers time, we work closely with SME owners and managers to give you more time to focus on your business while ensuring the compliance aspects of your business run like clockwork.

About Us

What is Impact HR

Impact HR helps clients across Australia, but we work with you in cost effective ways to ensure the best return for your investment. For some clients that means using technology like Skype to stay in close contact, for others we will visit your offices. Wherever you are located, we can find a way to support you that suits your needs and your budget.

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the 5w’s of impact hr

As a small business ourselves, we get that there are times when you will need more help and times when you will not need us as much, if at all. Depending on your needs we can be your outsourced HR department so that you receive the time you need on an ongoing basis or for a one off project. One of the great things about working with us is that you there are no long lock-in contracts.

managing performance

This is the biggie. The WHY? The motivation and passion behind our business.
Impact HR is passionate about your business and its people, performance and profitability. Why should large corporates have all the help and support! SMEs are such an important part of our economy and more people are employed in SME workplaces than in corporates. We know that while we have spent years studying HR, industrial legislation and set aside time to stay up to date that is not for everyone. You have your own passions and skills, which is why you have amazingly diverse businesses. We look forward to helping and supporting SME owners and managers achieve their business goals. It makes us feel good to share your successes.
So, can you embrace your inner child – what are your 5Ws?

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grow your business with impact hr